Hi, This is Emily Griffin and I have been handling Quicken Error issues at our company for the last 2 years. There could be n-number of reasons why your Quicken software shows Quicken Error ol-393-a as it is very commonly seen by users. Some of the most common reasons are-
Incorrect account information or hidden Quicken account.
The Quicken account is activated for download, but the financial institution does not have the account stored on the server.
The bill payment option is activated on your Quicken account, but the same account is not signed up for at the financial institution.
Check the Quicken account information or search for hidden Quicken accounts in order to fix the issue or connect with our Quicken experts now.